Client care
Fit & Care
How to find your size, look after the silk, and exchange a hat if the fit isn't right.
Sizing
The Soteria fedoras and Soleil sun hats come in four sizes, measured by head circumference.
| Size | Centimeters | Inches |
|---|---|---|
| Small | 54.5–56 | 21.5–22 |
| Medium | 56.5–58 | 22.25–22.8 |
| Large | 58.5–60 | 23–23.6 |
| XL | 60.5–62 | 23.8–24.4 |
Between sizes, or wearing braids, curls or extra volume? Size up.
Veloura Structured and Relaxed caps are one size, with an adjustable back strap, and fit heads 54–64 cm (21.3–25.2 in). Selene beanies are one stretch-knit size for heads 54–62 cm (21.3–24.4 in). Other styles show their own fit guide on the product page.
Measuring
- Wear your hair as you usually do. Measure with it styled the way you'll wear the hat.
- Wrap a soft tape around your head, just above the ears and across the forehead, snug but not tight.
- Read the measurement in centimeters and find it in the table above.
No tape at home? A piece of string against a ruler works just as well.
Buying a gift
Not sure of their size? Selene beanies are one size, and Veloura caps adjust at the back. Or send a gift card, which arrives by email. Fedoras and sun hats can be exchanged for another size within 14 days, free.
Care
The silk lining
Keep the lining dry when you can. Spot-clean with a barely damp cloth; do not machine-wash.
Straw
Spot-clean the outside with a damp cloth. Store the hat on a stand, brim up, or with the crown lightly stuffed, and keep it out of prolonged direct heat.
After travel
Work small bends out by hand. For a firmer reshape, soften the straw with steam or a warm iron on a low setting, then shape the crown and brim.
Signature Crown Wraps
Pack them upside down with the crown filled with soft clothing, and never collapse a decorated crown. The brim may be gently rolled when needed.
Exchanges and returns
Size and color exchanges are free within the U.S. for 14 days. Every style, Signature Crown Wraps included, can be returned within 14 days for a refund, with $9.95 return shipping deducted.
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Complimentary U.S. shipping
On every order, no minimum
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Free size exchanges
Within 14 days, both ways
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Ships in 1 business day